Policies of Samarth Nursing Hospital
Samarth Nursing Hospital (“the Hospital”) is dedicated to providing the highest quality of healthcare services with a commitment to patient safety, confidentiality, and care. This Policy page outlines the terms and conditions under which our services are provided. By accessing our website and using our services, patients and visitors agree to comply with the following policies and disclaimers.
1. Patient Privacy and Confidentiality
The Hospital is fully committed to protecting the privacy of patient information, as per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. All personal, medical, and treatment-related data are securely stored and will only be shared as required by law or for medical treatment/insurance purposes. Our policies ensure the confidentiality of patient information and safeguard against unauthorized access or disclosure.
2. Appointment Scheduling and Cancellations
- Appointments: We encourage patients to schedule appointments in advance to ensure the availability of medical professionals.
- Cancellations: Patients are requested to provide at least 1 hours’ notice for any appointment cancellations.
- Emergencies: In the case of an emergency, priority will be given, and the Hospital will make every effort to accommodate urgent medical needs.
3. Payment and Billing Policy
- The Hospital provides transparent billing practices in accordance with applicable Indian laws. Payments can be made via cash, debit/credit cards, or digital payment methods.
- The Hospital will issue an bill for services rendered. Patients will be given a clear breakdown of charges at the time of service.
4. Insurance Policy
The Hospital works with several major insurance providers and facilitates cashless treatment for eligible patients. Patients are required to confirm their insurance coverage with our billing department before receiving medical services. The Hospital is not responsible for any delays or issues related to the settlement of insurance claims.
5. Visiting Hours and Visitors
- Visiting Hours: Our standard visiting hours are from 10:00 AM to 9:30 PM, though these hours may vary depending on the patient’s condition and the treating physician’s instructions.
- Visitor Conduct: Visitors are expected to follow hospital guidelines to ensure a safe and peaceful environment. All visitors must adhere to hospital protocols, including hygiene measures and social distancing requirements.
6. Infection Control Policy
The Hospital follows strict infection control practices as mandated by the Clinical Establishments (Registration and Regulation) Act, 2010, and other applicable healthcare regulations. These practices are in place to safeguard patients, staff, and visitors from healthcare-associated infections:
- Routine sanitation and sterilization of equipment and patient rooms.
- Use of personal protective equipment (PPE) by all healthcare personnel.
- Patient and visitor education on hygiene practices to minimize the spread of infections.
7. Patient Rights and Responsibilities
- Patient Rights: Every patient is entitled to receive compassionate, respectful, and timely medical care. Patients have the right to be fully informed about their treatment options, diagnosis, and any potential risks associated with their care.
- Patient Responsibilities: Patients are responsible for providing accurate medical information, following prescribed treatments, and adhering to hospital rules and guidelines for their safety and well-being.
8. Non-Discrimination Policy
The Hospital adheres to the principles of equality and non-discrimination as outlined in the Rights of Persons with Disabilities Act, 2016, and other applicable laws. All patients, regardless of their background, are entitled to receive the same high level of medical care and attention.
9. Emergency Services
The Hospital operates 24/7 emergency services and ensures that patients in critical conditions receive immediate attention. All emergency cases are treated with the utmost urgency, and patients will be triaged according to the severity of their condition.
10. Grievance Redressal Mechanism
In case of any complaints, concerns, or dissatisfaction with the services provided, patients or their representatives can reach out to our admin Department. We have a structured grievance redressal mechanism in place, and all issues will be addressed promptly and effectively, in compliance with the Consumer Protection Act, 2019.
11. Clinical Research and Trials
Samarth Nursing Hospital participates in clinical research and trials that aim to advance healthcare knowledge. All research activities are conducted in strict accordance with ethical standards and legal requirements set by the Indian Council of Medical Research (ICMR) and other regulatory authorities. Participation in clinical trials is voluntary, and patients will be fully informed of the potential risks and benefits before providing consent.
12. Disclaimers and Limitation of Liability
While Samarth Nursing Hospital strives to provide accurate and up-to-date information on its website, it makes no warranties or representations regarding the completeness, reliability, or accuracy of the information provided. Visitors to the website acknowledge that the Hospital is not responsible for any damages or losses resulting from the use of the website or reliance on its contents.
No Liability for Website Use: By using this website, you agree that the Hospital shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the website, including any medical information or services provided through it. This includes, but is not limited to, any loss of data, loss of business, or financial losses.
No Claims for Medical Treatment: The information provided on the website is for general informational purposes only and does not substitute professional medical advice. The Hospital shall not be held liable for any medical claims, injuries, or issues resulting from the use of information obtained via the website.
13. Modifications to Policies
Samarth Nursing Hospital reserves the right to update, modify, or amend these policies at any time without prior notice. Any changes will be published on our website and are effective immediately upon posting.